Professional Summary
Dedicated and customer-focused professional with strong communication, problem-solving, and organizational skills. Experienced in assisting customers, resolving inquiries, managing schedules, and providing administrative support in fast-paced environments. Proficient in remote communication tools and committed to delivering exceptional customer experiences while maintaining accuracy and professionalism.
Core Skills
Customer Service
Communication
Problem Solving
Data Entry
Time Management
Active Listening
Conflict Resolution
Multitasking
Organization
Microsoft Office
CRM Software
Team Collaboration
Scheduling
Attention to Detail
Professional Experience
Customer Service Representative KGLF | Pottstown, PA | 02/2023 - 06/2026
Responded to customer inquiries via phone, email, and chat while maintaining a high level of professionalism.
Resolved customer concerns efficiently and accurately.
Documented customer interactions and updated records in company databases.
Assisted customers with account information, billing questions, and service requests.
Met performance goals related to customer satisfaction and response times.
Administrative Assistant Borowide Legal | Staten Island NY | 06/2010-04/2023
Managed phone calls, emails, and scheduling activities.
Entered and maintained accurate data and records.
Assisted customers and visitors with questions and requests.
Supported daily office operations and administrative tasks
Education
High School Diploma
St Peter’s Girls HS | Staten Island, NY
Technical Skills
Microsoft Word
Microsoft Excel
Google Workspace
Zoom
Microsoft Teams
Outlook
CRM Systems
Data Entry Software
Additional Qualifications
Strong written and verbal communication skills
Ability to work independently in a remote environment
Adaptable and quick to learn new systems and procedures
Committed to providing excellent customer support
Objective:
Seeking a Remote Customer Service Representative position where I can utilize my communication, organizational, and problem-solving skills to provide outstanding customer support while contributing to the success of the organization.
Principals only. Recruiters, please don't contact this poster.